BAE Systems believes that support and training are critical components of your software purchase. The company’s dedicated in-house and field support engineers have real-world experience working with GXP products and other geospatial software tools. A combination of practical, hands-on experience along with advanced software development, QA, and testing skills gives the GXP support team a broad base of knowledge to troubleshoot and resolve the most challenging issues. Advanced customer relationship management software and locations in several time zones ensure effective, rapid support. Consulting services are also available.
When you buy software from BAE Systems’ Geospatial Exploitation Products® (GXP), each license comes with a warranty for a period of 90 days from the purchase date. At the time of purchase or before the 90-day expiration date, you can extend the original warranty by purchasing the Upgrade Entitlement (UE) package. UE is an added benefit offered to licensed SOCET SET®, VITec® and SOCET GXP® users. UE is based on your individual or site license and the modules you have purchased. Contact a GXP sales representative, or your local distributor for details.
Both the warranty and the UE package include the following items:
- Customer support by e-mail, telephone or fax
- Product upgrades
- Discounts on scheduled training courses
When you contact us for support, our primary concern is to resolve your issue as soon as possible. We have established operational procedures for providing effective, rapid support. Often we can give you immediate advice that enables you to continue your work. Or we can suggest a work-around. In more serious cases, we record full details of the issue and enter it into our development process, which will result in corrective action and a patch as soon as practicable, depending on the impact of the problem and the number of customers it affects. We will work closely with you until the problem is resolved.
The goal is to get you up and running quickly and dependably.
MyGXP Customer Portal
All support functions are now accessible through the MyGXP Customer Portal, including:
- License services: View and download active licenses, request a permanent or evaluation license, or license transfer
- Request support: Submit a support request online 24/7
- Software downloads: Download exportable software patches via FTP or HTTP, access product documentation, user manuals, and training materials
- Media: Request a shipment of media, view and track media shipments
- Knowledgebase: Search an expanding knowledgebase of frequently asked questions and support topics
Please note: Some portal functions require a MyGXP.com account. Portal accounts are available to customers who are current on their Upgrade Entitlement. If you would like to request an invitation to register, please click here.