Upgrade Entitlement (UE) policy overview
The long-standing commitment of the BAE Systems Geospatial eXploitation Products (GXP®) business to serving and responding to the software user community of mapping professionals, image analysts, geospatial analysts, and photogrammetrists is exemplified by our exceptional support program. To maximize your success in using GXP software, we offer a comprehensive software support program, which is called Upgrade Entitlement (UE). This UE policy document provides an overview of the UE policy.
Benefits of the GXP UE program
When you subscribe to the GXP UE program, you are entitled to receive current software and all subsequent updates. UE also includes unlimited customer support by phone, email, or fax so that technical issues can be addressed immediately to minimize downtime. In addition, the GXP customer portal, myGXP.com, is a self-service reference for around-the-clock support. The customer portal offers access to exportable software builds, patches, and other critical product information at any time, and any time zone. With the click of a button, you can update your profiles; manage support requests and email preferences; request license keys and software; and search the technical knowledgebase for quick answers to outstanding issues. The site interfaces directly into the GXP Siebel-Oracle Customer Relationship Management System, a single system that manages all aspects of the GXP business, and is used by GXP customers and staff.
The GXP UE program includes:
- Software patches
- Software updates
- Customer support
- Portal access
- Focus groups
- On-site support — requires pre-authorization and approval by GXP director of customer support or vice president of sales, marketing, and customer support
UE is an added benefit offered to SOCET SET®, VITec, SOCET GXP®, and GXP Xplorer users. A 90-day warranty is included with all GXP product license purchases and provides the same privileges as the UE program. To guarantee continued support, we highly recommended that you subscribe to the UE program before the end of the initial 90-day warranty period. For additional details, please contact the GXP sales administrator or distributor in your region, or send an email to firstname.lastname@example.org. If you already have a UE agreement in place, you should renew the agreement before the existing UE expires to avoid reinstatement charges.