Related Information

Upgrade Entitlement

To maximize your success in using GXP software, we offer a flexible and comprehensive software subscription program, which is called Upgrade Entitlement (UE). To learn more about UE, download the white paper:

Upgrade Entitlement (PDF)

Support & Training

At BAE Systems, we believe that support and training are critical components of your software purchase. From live telephone support and field support engineers, to an online discussion forum, you’ll always have several top-notch resources at your fingertips.

Support & Training (PDF)

Contact Support

Our customer support team is available to serve you Monday through Friday. Please feel free to call our toll-free numbers or to contact our support department via e-mail.

East Coast (8-5 Eastern Time)
Toll free: (800) 316-9643
Tel: (703) 668-4385

West Coast (8-5 Pacific Time)
Toll free: (877) 762-3873
Toll free: (877) SOCETSET
Tel: (858) 592-1046

SOCET SET® License Request

To request a license, please complete and submit the form below (as many fields as possible, at a minimum name and email)or contact us at 1-800-316-9643 or (703) 668-4385 or via email: vipsupport@baesystems.com.

Note: License key requests can take up to three business days for completion.

To find the hostid of the system that will run SOCET SET, DataThruWay or ClearFlite:

UNIX
1. Install the GXP License Manager – the default location is /opt/GXPLicMgr
2. cd /opt/GXPLicMgr
3. run ./socetset_hostid
  This should return something similar to the following:
  
  ./socetset_hostid
  
  Sentinel LM 7.3.0.5 Host Locking Code Information Utility
  Copyright (C) 2004 Rainbow Technologies, Inc.
  
  Locking Code 1 : 1-2590D
Windows
- This is the code written on the "dongle" that plugs in to the parallel port, or go to Start > Programs > GXP License Manager > SOCET SET Host ID. For new installations we will mail out a new dongle.

= Required Field

Contact Information

Site Number ID (If known):

Name (First, Last):

Title / Rank / Honorific:

Company or Organization:

Email:

Phone Number(Commercial):

Fax Number:

Address:

Address 2:

City / Region:

State:

Postal Code:

Country:

Software Information

Operating System:

License Configuration:

License Type:

SOCET SET Version:

Host Name:

Locking Code (UNIX) or Dongle ID (Windows):

UE Expiration Date:

⁄ ⁄

P.O. or Invoice Number:

Add additional instructions below. Also if this request is for more than one host, add the additional ID Codes below:

If the request is for a demonstration license, please tell us the reason for your request.