BAE Systems’ prestigious Chairman’s Awards annually recognize employees, partners, and customers for outstanding effort and achievement. The program honors innovative ideas, actions, and behaviors that further the company’s values while delivering benchmark performance.
Dr. Bingcai Zhang adds two bronze awards in the Innovation category to the numerous honors he has received during his tenure at BAE Systems. The awards for Generation of DSMs and DEMs from Imagery, and Inverse Stereo Image Matching for Change Detection recognize his ongoing researach and development efforts in the field of photogrammetry, or the use of measurements on airborne or satellite images to obtain geographic information. Zhang has created advanced algorithms for BAE Systems’ SOCET GXP® and SOCET SET® software that simplify the mapping process. These applications are used for image processing, targeting, geospatial analysis, high-resolution terrain extraction, and surface modeling. The new automated processes reduce the need for labor-intensive manual editing, resulting in considerable time savings for the customer.
The GXP Customer Relationship Management (CRM) Enterprise Service Migration team, including GXP’s Deena Merrill, received a bronze award in the Enhancing Customer Performance category. The team improved communications and processes for accessing and working with the GXP worldwide customer database. The updated system offers increased security, global access to customer information, software support tracking, product licensing, and improved connectivity.
The GXP sales and support staff saw an immediate improvement in productivity as a result of the new system. The Siebel CRM database is integrated into daily workflows, which improves support to customers worldwide. The implementation process was especially complex because the enterprise environment is supported by IT help desks around the world. Discovering the source of issues and resolving them often requires coordinating with technical support teams separated by up to 18 time zones. In many instances, the team drove the creation of new processes to support the enterprise environment and highlighted weaknesses that are being resolved by global infrastructure programs.
The GXP marketing team received a bronze award in the Innovation category for developing the eXtreme Analysis™ campaign to launch SOCET GXP v3.0 software. Earlier this year, the team of Carolyn Gordon, Laetitia Santore, and Rachel Snyder also earned a silver award in the 2009 BAE Systems Communications Awards Innovation category for their work on the multi-tiered eXtreme Analysis campaign.
Congratulations to Bingcai, Deena, Carolyn, Laetitia, and Rachel!