GXP Mosaic

BAE Systems has augmented its software training program. New SOCET SET® and SOCET GXP® training classes are scheduled to begin in January 2010 at nationwide training centers.

All scheduled SOCET SET and SOCET GXP training courses held in GXP regional training centers are free for current and prospective customers. Classroom seating is limited, so please register online in advance to reserve a space. We regret that we cannot accept walk-in registrations.

A preview of new courses is listed below. Complete syllabi and the training calendar are listed online: http://www.socetgxp.com/content/events/training-courses

SOCET SET

The hands-on SOCET SET course provides an overview of the user interface, core functionality, and geospatial production processes. Students are taught how to create a SOCET SET project; import images (from various sensor types), terrain files, shapefiles, and other data into the project; and use the data to create a range of geospatial products.

After completing the course, students should be able to use automated image-analysis and geospatial production tools to generate orthophotos, true orthophotos, image chips and mosaics; create terrain models; and extract features from stereo imagery. Skills taught in the four-day course include triangulating images to improve geospatial accuracy, creating and editing terrain files, and updating geodatabases with 2-D and 3-D features.

SOCET for ArcGIS® for SOCET SET

The SOCET for ArcGIS® for SOCET SET course is designed for GGI contractors. However, it is helpful for anyone who uses SOCET for ArcGIS in the SOCET SET environment. The four-day hands-on course teaches those familiar with ESRI® products how to use stereo imagery to collect and edit features, and assign attributes in the ArcMap® environment. Students are taught how to extract 2-D and 3-D feature data using the SOCET SET stereo viewport. The data is automatically placed in an ESRI personal, multi-user, or file geodatabase. Additional skills taught include connecting to geodatabases, optimizing preferences, proper extracting methods, feature attribution and editing, and data quality assurance and quality control.

SOCET GXP: Train the trainer

The four-day SOCET GXP: Train the trainer course is designed for individuals who need a comprehensive understanding of the software so they can teach others. The hands-on course covers software installation, system administration, licensing, and all core functionality and tools for multiple user types.

After completing the four-day course, students should be able to: install SOCET GXP and set up the License Manager to allocate license modules, configure site and user-defined preferences, become proficient with all tools and workflows, gain a basic understanding of troubleshooting techniques including areas that may require concentrated training, and learn tips and tricks to help users streamline workflows.

SOCET GXP for the geospatial analyst

The SOCET GXP for the geospatial analyst course teaches students how to optimize geospatial production processes. The hands-on three-day course includes steps for streamlining rigorous analysis and production tasks to optimize workflows.

Upon completion of the course, students should be able to use automated exploitation, analysis, and geospatial production tools to generate image and map products such as orthophotos, true orthophotos, image chips, mosaics, and pan-sharpened images. Skills taught include triangulating images to improve geospatial accuracy, creating and editing terrain files, and updating geodatabases with 2-D and 3-D features.

SOCET GXP for the image analyst

The SOCET GXP for the image analyst course offers instruction and hands-on training for core SOCET GXP tools. Learn about the basic SOCET GXP operating environment, typical workflows, terminology, and the fundamental concepts required to quickly create accurate image and map products using geospatially registered data.

After completing the two-day course, students should be familiar with the software interface and menus; recognize frequently used tools; and master the basic navigation required to build finished products — complete with graphics, annotations, targets, shapefiles, and other relevant data. Other skills taught include change detection, image comparison, and generating user-defined templates.

View training schedules and register for a class online >>

All scheduled SOCET SET^® and SOCET GXP^® training courses held in our regional training centers are now free for current and prospective customers.

To sign up for a course in your area, please visit the GXP training page online:
http://www.socetgxp.com/content/events/training-courses.

A calendar of courses and agendas is listed with course locations, maps, and hotels convenient to each site.

The new Upgrade Entitlement (UE) policy overview document replaces the former UE white paper and UE agreement document.

UE is an added benefit offered to SOCET SET^®, VITec^®, and SOCET GXP^® users. A 90-day warranty is included with all GXP product license purchases and provides the same privileges as the UE program. To guarantee continued support, we highly recommended that you subscribe to the UE program before the end of the initial 90-day warranty period. For additional details, please contact the GXP sales administrator or distributor in your region or send an email to socetgxp.sales@baesystems.com. If you already have a UE agreement in place, you should renew the agreement before the existing UE expires to avoid reinstatement charges.

Benefits of the program

When you subscribe to the GXP UE program, you are entitled to receive current software and all subsequent updates as long as your UE agreement is active. UE also includes unlimited customer support by phone, email, or fax so that technical issues can be addressed immediately to minimize downtime.

The GXP UE program includes:

• Software patches and new releases
• Customer support by email, telephone (toll-free in the U.S.), fax, or by submitting an online support request form
• Free training at GXP regional training centers
• On-site training and support — requires pre-authorization and approval by GXP management
• Focus groups.

Learn more about Upgrade Entitlement >>

The BAE Systems GXP team in Tampa, Florida has a new home. Please make a note of the new address and contact information:

BAE Systems GXP Southeast regional office and training center
12906 Tampa Oaks Blvd., Suite 101
Tampa, Florida 33637
Tel: 813 979 4392

Click here for a list of all BAE Systems GXP locations:
http://www.socetgxp.com/content/contact

Contacting the customer support team

There are several ways to contact the GXP customer support team for assistance with software questions or concerns. All software purchases include a 90-day warranty that includes complimentary customer support, product updates, and software patches. After 90 days, customers have the option to purchase additional support through the Upgrade Entitlement (UE) Program, which includes unlimited technical support, product updates, and software patches. The following resources are available to report an issue that requires attention:

E-mail

Send an e-mail to socetgxp.support@baesystems.com with complete details about the issue including software version, operating system, contact information for the person reporting the issue, and other individuals who are aware of the issue.

Support request form

Initiate a support request using the online form on the GXP Web site: www.socetgxp.com/content/support/request-support-or-media. Using this form is one of the easiest methods to contact the customer support team to ensure that all necessary information is documented.

Telephone

Customer support is offered by telephone, Monday through Friday. If your call is not answered immediately, please leave a detailed message. A customer support representative will contact you as soon as available.

U.S. and Canada, 8 a.m. to 8 p.m. Eastern Standard Time
Toll-free: 800 316 9643
Tel: 703 668 4385

Europe, Middle East, and Africa
+44 1223 370000

Asia, Australia, and Pacific Rim
+61 2 62730111

Requesting media or patches

To determine if you need a patch, review the current list of patches on our Web site: www.socetgxp.com/content/category/support/software-patch-updates. All patches are cumulative. Therefore, you do not need to install missed patches. When you install the latest patch, you receive all of the enhancements and fixes included in previous patches.

To access the latest software patches or to request a copy of the software, use the Request support or media Web form: www.socetgxp.com/content/support/request-support-or-media. To ensure that your request is forwarded to the appropriate department, select the Requesting media option from the Subject drop-down list box.

If you are requesting the username and password for the GXP FTP Web site to access the latest unclassified patch for a particular software version, please contact the customer support team using any of the methods described previously. Make sure to indicate the software version and we will provide the appropriate username and password. Please note that only unclassified patches can be accessed from the GXP FTP site. Classified material, including software patches, must be mailed to your facility using an address that has been verified by the BAE Systems Security department. If you require classified information, please make sure that the address you enter in the online form is for classified delivery.

Register for a training course

BAE Systems is now hosting hands-on training classes in Reston, Virginia; Tampa, Florida; and St. Louis. Each classroom features stereo workstations for both SOCET GXP^® and SOCET SET^®.

A comprehensive list of training courses, course descriptions and syllabuses, schedules, locations, and fees is available on our Web site: www.socetgxp.com/content/events/training-courses. Detailed information is provided for each training location including maps, contact information, and convenient hotels. To register for a training course, click the register button for the desired course and location, and complete the Web form. A GXP customer support representative will contact you within 24 hours to confirm your course registration.

Current course dates are listed below. Be sure to check the GXP Web site often; course schedules are updated based on demand.

Current training schedule

SOCET GXP^® for the GEOINT Analyst: one-day course

SOCET GXP^® for the eXtreme Analyst: three-day course

SOCET SET^®: four-day course

For more information, or to view maps and directions to our training facilities, contact Nikki Spirakis or visit the GXP Web site.

Nikki Spirakis
Support and training coordinator
Tel: 813 514 5232
nikki.spirakis@baesystems.com
www.socetgxp.com/content/events/training-courses