GXP launches myGXP Customer Portal
With the addition of new tools, functionality, and products, the GXP business has experienced an increase in the number of requests for software media, licenses, and updates. To fulfill these requests in an organized and timely manner, we created an external-facing customer portal to ensure continued first-class support.
Two years ago a small, dedicated group, known as the Portal Tiger Team, met monthly to brainstorm ideas and develop the structure for a customer portal. In the fall of 2010, after several meetings, insightful planning, and customer beta testing, the Tiger Team approved the myGXP Customer Portal launch for customers in Europe, the Middle East, Africa, Asia, Australia, and the Pacific Rim. After immediate success in these regions, the portal debuted in the Americas in the summer of 2011.