December 2010 | Executive compass

GXP training goes global

Chris Higgins, Director, customer support

Chris Higgins,
Director, customer support

As we augment GXP functionality and our customer base grows, we continue to expand product support and training resources accordingly. BAE Systems now offers several GXP software classes on a rotating basis, with class duration ranging from two-to-four days. While classes follow a basic agenda, we are always open to modifying the schedule to fulfill attendees’ workflow requirements or particular areas of interest. In addition, we routinely gather course evaluations to fine-tune future course offerings.

Based on customer feedback, we will implement the following changes in 2011:

  • Nikki Spirakis, GXP training manager, is taking the lead to redesign the training program for SOCET GXP v3.2
  • Brian Roberts, deputy director, customer support, rewrote the entire SOCET SET training course
  • Due to increased demand, we are evaluating options for relocating the Reston, VA office to increase training capacity

To accommodate the global customer community, a new training center is scheduled to open in January at our Cambridge, U.K. office to serve the Europe, Middle-East and Africa region. All GXP software customers with active Upgrade Entitlement plans in place are entitled to free training at any GXP regional training center. We also extend this offer to prospective customers.

Customer satisfaction is extremely important to us. Our goal has always been to deliver top-notch training and technical support to ensure that each customer receives the optimal return on their software investment. We encourage customer feedback because ultimately, understanding your issues helps us build a better product. Many software functionality enhancements are the direct result of customer suggestions, and we apply the same guidelines to our training program.

Courses are hands-on using real-world scenarios because we know that users are likely to be in the classroom one week and in an operational environment the next. Instructors cover tips, shortcuts and troubleshooting techniques designed to expedite product creation and report generation. At the end of each class, students generate image and map products that can be exported to GeoPDF format, a PowerPoint briefing, geo-tagged maps and other shared resources.

Whether you need to get up and running quickly, or desire refresher training to learn new tools and maximize productivity, we stand by one of our core company values — delivering responsive support and training to all of our valued customers.

To learn more about GXP training centers, visit the GXP Web site:

Chris Higgins
Chris Higgins
Director, customer support
Geospatial eXploitation Products

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